ONGOING CARE
The project ends.
The relationship grows.
We want you to feel confident using what we make—and comfortable coming back when it’s time for the next chapter.
AFTER DELIVERY, WE KEEP THE CONVERSATION OPEN
Made for today.
Ready for what’s next.
A new campaign. A website update. A question about the files. Come back to people who know your project.
The details stay together.
Your brief, approvals, handover notes and agreed archive location remain connected in Canthus.
A familiar place to ask.
Request a change or help with a problem. We agree the scope, timing and cost before starting extra work.
Build on what works.
New edits, fresh formats and website improvements that carry your story forward.
Media retention, backup arrangements and ongoing support are agreed per project. We make those details clear at handover.
How ongoing care worksClear promises.
Useful support.
What do you keep?
We agree which final deliverables, working files and project records will be retained, where they are stored and for how long. The agreement and handover links are recorded in Canthus.
Can you troubleshoot our website?
Yes, within an agreed support scope. Send the issue through your project workspace. We’ll review it and confirm the next step; emergency coverage and response times require a separate agreement.
Can you update an older video?
Tell us what needs changing. We check the retained source files, licences and formats before confirming what is possible and quoting the work.
Is archiving a backup?
An archive is retained material. A backup is a separate recovery copy. Your project agreement identifies the arrangements, responsibilities and retention period for each.
Can we work together regularly?
Yes. We can discuss a continuing programme of edits, new content and website improvements, with scope and pricing agreed in advance.
SOMETHING ON YOUR MIND?
Your move.New Zealand owned & operated.
Nearly three decades of creative experience.